AskSFS

The SFRA is a mandatory agreement that outlines financial obligations and responsibilities for attendance at the University of Delaware.  All students must complete the SFRA annually.

The SFRA must be accepted in order to continue to access University services, including class registration, as an active UD student.

The SFRA must be completed at least once per academic year, or if changes to the current agreement are mandated.

Ultimately, all students are responsible for their UD student accounts, including any unpaid balances (should the third-party payer not pay completely).  As such, all students must accept the SFRA.

It is possible that funded students may accrue charges on their student accounts that are not covered by the University and/or outside sources of aid.  For instance, students may be sponsored for tuition and fees only, and incur housing and/or food charges for which they are responsible.  Student accounts also reflect items such as Bookstore and Student Health Services charges.  In these instances, students are financially responsible for those additional charges and, as such, must accept the SFRA.  Additionally, in the event an account balance results from a change of circumstance in funding source, students are responsible for the amount due.

While you are a student at UD, the University must be able to contact you regarding your academic and financial obligations and requirements.  The SFRA applies to any contact made regarding your financial obligations to the University.  Alumni may opt out of further communications by contacting the appropriate department(s) directly.

Failure to complete the annual SFRA can result in the application of a hold to your student account, which will prevent access to your grades, transcripts, and registration-related activities.  To have such a hold removed, simply complete the agreement form.

The SFRA hold will be removed within a few minutes of completing the form.

Students are emailed a confirmation of the SFRA upon completing their acknowledgment.  It is also available on SFS's website.

Please contact Student Financial Services if you have any questions regarding the SFRA.

The 1098-T (along with the 1098-T Detail) is an IRS form that colleges and universities are required to issue to certain students.  It provides the total dollar amount paid to your student account for what is referred to as qualified tuition and related expenses and is necessary to determine eligibility for the American Opportunity Credit and the Lifetime Learning Credit.  For more details on the potential benefits of these tax credits, seek the advice of a qualified tax professional, or refer to the IRS website.

You (the student) can view and print your 1098-T electronically by logging in to My Finances.  As part of UD's online communication strategy, electronic delivery allows you to access your 1098-T earlier and easier.  You will be notified by email once we issue the statements and will gain immediate access to your 1098-T detail without mail delivery delay.  You can then print this information securely from your own home rather than having it sent via the postal service.

The 1098-T will be available online at My Finances by the end of January.

You can find this information at the bottom of the 1098-T under "Instructions for Student."  It is also readily available on the IRS website.

Box 1 reports payments made to the student account within a calendar year for qualified tuition and related expenses, defined by the IRS as "tuition and fees required for enrollment or attendance at an eligible educational institution."  The IRS considers student center fees, student comprehensive fees, and registration fees as qualified related expenses.  The IRS does not consider student health fees, transportation fees, insurance fees, or housing and food of any kind as qualified related expenses.  Therefore, payments toward these fees are excluded from amounts reported on the 1098-T.

Reasons for a difference could include:

• The amount in Box 1 includes amounts paid toward qualified tuition and related expenses.  This amount, per federal regulations, does not include housing and food, insurance, health service, parking, or other expenses.
• Tuition and qualifying fees may be reduced when a student receives scholarships, grants, waivers, graduate contracts, or similar funding that reduces student costs.
  

The federal government no longer allows colleges and universities to report qualified expenses in Box 2, as was permitted prior to tax year 2018.  Instead, we are required to report amounts paid toward those qualified expenses in Box 1.

University of Delaware is prohibited from providing tax advice or guidance on tax determinations or calculations, and from disclosing any student information over the telephone or to anyone other than the student.  We offer as much information as possible and include informative resources and references where available.  If you have questions about the 1098-T and how to report the data, we urge you to consult with other resources, such as a qualified tax professional or the IRS website.

Complete the federal form W-9S.  Be sure to submit your full name, including middle name.  Provide your University of Delaware ID number at the top of the form.

Use this secure link to upload the completed form to the University Registrar.

Please contact the Registrar's Office to reactivate your student account.  Once reactivated, you can log in to My Finances and download the 1098-T.  Due to sensitive data on the form, 1098-Ts are not emailed.

Please contact us using the Submit A Question feature below and include an explanation of what is wrong.  Log in to My Finances to financially clear your account by Reporting Additional Credits, and use Adjustment as the funding type. This will reduce your balance temporarily so you can pay your balance while you wait for us to update your tuition.

Using the Submit a Question feature below, select the Additional Charges category and Housing Question subcategory, and include the specifics about the charge in the Question/Comment box.

If you need to make a payment to your account, log in to My Finances and use the Report Additional Credits option to adjust the balance due.  Use Adjustment as the funding type, provide the dollar amount, and comment the reason.  Be sure to click Next Step when you return to the Make a Payment screen in order to finalize the adjustment and payment.

Using the Submit a Question feature below, select the Additional Charges category and Food Charge Question subcategory, and include the specifics about the charge in the Question/Comment box.

If you need to make a payment to your account, log in to My Finances and use the Report Additional Credits option to adjust the balance due.  Use Adjustment as the funding type, provide the dollar amount, and comment the reason.  Be sure to click Next Step when you return to the Make a Payment screen in order to finalize the adjustment and payment.

Refunds can be processed starting the first week of classes. Funds showing as pending cannot be refunded.  To request a refund, log into UDSIS and select the Student Financials tile. Then select the “request refund” option on the left hand side. This links you to a webform that must be completed by the student. This process can also be completed in My Finances from the Make a Payment page when credits are available. 

After submission of the webform, refunds are processed through either direct deposit or mailed check.  If you have a question regarding your refund request, and the 14-day processing period has passed, please submit your ReqID via the Submit a Question feature below.

Calculate your estimated charges, select the installment payment plan and make the first installment payment.  Ensure your required documents are submitted immediately via My SFS Docs.

Continue to make timely installment payments while your verification is processed.  When your financial aid is finalized after verification is complete, you can recalculate your charges/credits and adjust your payments accordingly.

Remember that students may not register for future semesters unless the balance has been paid.  Pending aid does not count as payment.  Complete information on verification is located here.

Have your health insurance card handy and visit University Health Plans (UHP) and click the Waiver Form link in the left-hand menu.  Provide your UDID and date of birth.  Answer the subsequent questions regarding your existing coverage, and be sure to complete all steps, including the final submission of the form.  Upon completion, you will receive a confirmation number via email.  If you do not receive this confirmation, we will not receive your waiver.

UHP will review your waiver and notify UD, then an offsetting credit will appear on your student account.  For record-keeping purposes, the charge remains, but the waiver credit will negate the charge.  Typically, credits post to the student account the Monday following successful submission of the waiver form.

If you paid in full, you (the student) can request a refund of the credit balance in UDSIS under the Finances heading.

If you have remaining payments to make, My Finances will automatically adjust the installment payment amounts.

You, the student, can view your account and billing information by logging in to My Finances.  You can grant access for others to view the bill by logging in to UDSIS, navigating to the "Personal Information" tile, then selecting "Managing Parent/Guardian Access" on the left hand side. 

To grant access to a new user, input the user's email address under the Invite a Parent/Guardian section, select the user's relationship to you, and check the My Finances box.  Click Send Invitation and the user will receive an email from consult@udel.edu inviting them to create their Parent/Guardian Services account.

If the user is unable to access My Finances, but is already listed under My Parents/Guardians or Pending Invitations, ensure the My Finances box is checked.

Only students are sent billing notification emails, unless additional users have been authorized.  Users listed as My Parents/Guardians with My Finances access will also receive billing notifications.

You are responsible for making payments by the deadlines, even if the billing notice is not received.  My Finances provides up-to-date account activity which can be viewed 24 hours a day.  Payments can also be made at any time.  Late fees are charged for semester payments received after the payment deadline.  A late or inadequate installment payment will incur a late installment fee.

Billing notifications are sent to your UD email account.  The same email notification will also be sent to authorized users to whom you have granted My Finances access.

While SFS cannot mail a paper copy through the U.S. Postal Service, you can print a copy of your account activity, including charges and credits, by logging in to My Finances and clicking on Account Activity/Statements in the left menu.  Select the term you want to print, then whether you prefer summary or detail view, and PDF or spreadsheet.  Click Download Statement to access a printable version.

You can download of your account activity, including charges and credits, by logging in to My Finances and clicking on Account Activity/Statements in the left menu.  Select the term, then whether you prefer summary or detail view, and PDF or spreadsheet.  Click Download Statement.

My Finances allows you and authorized users to view up-to-date account activity for current and prior terms.  It also provides online payment options that are available 24 hours a day, and a function to report anticipated funding from sources not yet showing in My Finances.  The 1098-T tax form is also distributed via My Finances.

First, be sure you filed a FAFSA and that its information, including UD's school code (001431), is complete and correct.  If there is a problem with your FAFSA, then your Student Aid Report will have a special notation indicating what corrections need to be made.

SFS packages returning students' financial aid beginning in July, but if you filed your FAFSA late (after classes have begun), you may notify us via the Submit Question feature below, to determine when to expect your aid to disburse (pay) to your account.

Second, check your To Do List.  This is available in My Finances and UDSIS, and tells you any tasks you need to complete in order for your financial aid to disburse.

Online payment may be made via ACH (online check), the quickest and most convenient method, or credit card.  Credit card payments incur a 2.95% service charge, which is not paid to UD and is not refundable, even if the related payment to UD is refunded.  The service fee for international students is 4.25%. The minimum service fee for card transactions over $20 and less than $106 will be $3.

Log in to My Finances and follow the steps to select your payment method and complete your payment through CashNet, UD's online payment processing partner.  For ACH payments, have your bank routing and account numbers handy; if you need assistance, there are instructions on the payment site for finding those numbers on your check.

Additionally, checks can be mailed to the Cashier's Office at 30 Lovett Avenue, Newark, DE, 19716, and you can report that you have mailed a check using My Finances.  Checks or cash are also accepted for payment in person at the same address.

ACH payments made prior to 2:30pm on business days are posted the same day after 3:00pm.  Payments made after 2:30pm will post the following business day after 3:00pm.  Once your payment has posted, you can view it under Account Activity on My Finances.

My Finances requires payment in full for the balance due it displays, or an installment payment based on that amount.  But, if you anticipate funding that is not yet reflected, you can report a credit so that you can pay the remaining balance while we await the arrival of that funding.

Upon logging in to My Finances, click the pencil icon under Additional Credits.  This will display a pop-up box where you can select the type of credit from a dropdown menu, enter the amount of expected funding, and add any relevant comments.  Once you click Save Credits, your balance due will adjust and you can make payment based on that new amount.

Please note that reporting additional credits allows you to pay an adjusted amount, but does not guarantee financial clearance through the semester.  If these credits have not been received by the final installment date, you may be responsible for paying the remaining balance and any associated late fees.

Student education records are subject to protection under the Family Educational Rights and Privacy Act (FERPA).  UD Parent/Guardian Services is a secure system for allowing UD students to share education and account information with their parents and guardians.  You can grant this access in UDSIS by entering the email addresses of the users you would like to authorize and selecting which components of education information you want to share with them.

You may change your users or their access at any time.  Periodically, you will be prompted to review Parent/Guardian settings before logging in to UD secure applications.

Your parents'/guardians' questions regarding information released to them should first be directed to you, as privacy and safeguarding of your personal information is a priority for UD and is accomplished through industry-standard security practices.

UD does not directly accept credit card and debit card payments of tuition and other charges but has arranged for a third-party vendor to accept VISA, MasterCard, Discover, and American Express when payment is made online.

The vendor, CashNet, assesses a 2.95% service charge for processing the transaction. The service fee for international students is 4.25%. The minimum service fee for card transactions over $20 and less than $106 will be $3.

The Student Wellbeing Fee is a mandatory fee that supports and provides students access to the myriad on-campus and remote services offered by Student Health.

This fee is not a charge for health insurance, though please note that some Student Health services will be billed to your health insurance, just as care at off-campus practices would.

Yes, graduate students can receive UD health insurance as long as they are enrolled full-time (9+ credits earned a semester).

UD offers a four-installment payment plan for each fall and spring semester for undergraduates and three-installment payment plan for graduate and continuing education students.  A $50 Installment Payment Plan fee is charged each semester enrolled.  The beginning balance for each semester is divided equally into 4 payments (or 3 for graduate/continuing education students), and payments are due monthly, with the $50 fee being divided among the second, third, and fourth installments. 

Subsequent installment amounts will adjust with additional account activity, such as new charges or credits.

When completing your payment in My Finances, you will be prompted to select whether to pay in full or in installments.

Payment plans are not offered during Winter and Summer Sessions.

There are several possible answers to this.

If you recently went through the verification process, a corrected FAFSA may require changes to your financial aid package.  This takes around three business days.

Pending financial aid is removed from pending status if it has not disbursed (paid) to your student account by the semester's third installment payment due date.  Log in to UDSIS and select View Financial Aid or view your Financial Aid Notice in My Finances to ensure the aid is still on your package.  Be sure to review your To Do List for any requested items that have not been submitted.

If you receive additional financial aid in any form, and your educational costs are fully covered, UD is required to reduce/limit the amount of aid you can receive.

If you have reduced or canceled loans, that funding will be removed from pending financial aid, subsequently increasing your balance due.

We anticipate December payment for fall semester and April payment for spring semester for many State of Delaware funds.  This includes ScIP (Scholarship Incentive Program).

With First State Promise, Delaware residents with  family incomes $75,000 or below with modest assets (under $50,000) can expect to receive grant/scholarship support to cover full tuition. Families with incomes less than $35,000 and are living on campus can also expect to receive housing support.

The differential charge is assessed to students in the College of Engineering, the Alfred Lerner College of Business & Economics, and the School of Nursing.  This supports UD's commitment to provide high-quality education and attract the best students and faculty by better aligning student charges with the higher cost of delivery for these programs.

No, students are only assessed one differential charge, based on the following priority:

1. College of Engineering
2. Lerner College of Business & Economics
3. School of Nursing
   

Yes, you will be assessed the differential charge relevant to your primary program of study each term you are enrolled.

Yes, if you change your major to one that does not incur a differential charge before the end of free drop/add, you will receive a refund of the differential charge for that semester.

Changes made after free drop/add will not be refunded for that semester.  However, the differential will not be charged for future semesters as long as your major remains outside of the College of Engineering, Lerner College, or the School of Nursing.  Similarly, a change of major into an impacted program after free drop/add will not incur the differential charge until the following and subsequent semesters.

Yes, the differential charge is applied for students enrolled in semester-long or year-long sutdy abroad programs sponsored by UD. 

Yes, the differential is a qualified educational expense for the purposes of the 1098-T tax form.

Benefit eligibility is ultimately determined by Veterans Affairs (VA), but the differential will be an allowable charge reported to the VA when considering your benefits.

For information regarding your veteran's benefits, visit the Veteran and Military-Connected Students page.

You may add or drop classes within the free drop/add period without academic or financial penalty.  This period typically ends two weeks after the start of semester classes and 4 days after the start of winter or summer session classes.  Be sure to review the academic calendar for exact dates each term.

You will be charged for all classes in which you were enrolled as of that date, even if you make changes after that point.  Contact Student Financial Services regarding impact to financial aid for changes made after free drop/add ends.