Appointments
Make and Prepare for Appointments
Schedule your appointment for medical services, mental health support or health and wellness needs. Find information below on setting these appointments and how to prepare for your visit.
Make an Appointment with Student Wellbeing
Walk-In Appointments
First-time Counseling Appointments (A.K.A. Triage Appointments)
Is this your first time connecting with a counselor or has it been more than a semester since you last visited? We use a drop-in model for initial counseling visits.
- Check in at the reception desk in 305 Warner Hall. Triages are generally seen on a first-come, first-served basis, but may be seen out of order. There may be a wait on peak days or during peak hours.
- When arriving for a triage appointment, please allow 15–20 minutes to fill out new client paperwork.
- Students can also initiate counseling directly through TimelyCare, where they can select their counselor and schedule at their convenience.
Urgent Concerns
If you are experiencing a physical or mental health emergency, please dial 911.
If you have an urgent medical or mental health concern, you can walk in during normal business hours.
- For urgent medical concerns (chest pain, abnormal heartbeat, laceration, etc.), please visit Laurel Hall. If you're not sure if you're experiencing an urgent concern, please call Student Health Services at 302-831-2226, select option 0 and the staff can guide you.
- For urgent mental health concerns, select one of these options:
- Check in at the reception desk in 305 Warner Hall for an in-person visit.
- Access on-demand mental health support through TimelyCare and be connected with a licensed counselor via teletherapy within five minutes.
Schedule Online
For these services, scheduling online is available through the UD Health Portal.
- General medical services
- Sexual and reproductive health services
- Victim advocacy and support
- BASICS appointments
Schedule by Phone
For other appointments, schedule by phone from 8:30 a.m.–5 p.m.
- Mental health services: 302-831-2141
- Routine medical services: 302-831-2226
- Health promotion programs: 302-831-3457
- Room reservations: 302-831-0157
Prior to Your Appointment
For all medical appointments (e.g., primary care, sexual health, lab, immunization and allergy, radiology), log into your UD Health Portal and complete the following.
- Submit all required pre-appointment questionnaires (if applicable) in the Forms section.
- Ensure the information in your Health History and Profile sections (including emergency contact and local address) is up to date.
We do not bill insurance for routine medical, counseling and psychiatric visits. Additionally, there are no out-of-pocket costs for counseling and psychiatric visits. Find more information on our Fees and Insurance page.
On the Day of Your Appointment
Please arrive 15 minutes prior to your appointment time to check in and complete paperwork.
We understand that things change! If you need to cancel your appointment for any reason, please do so as soon as possible. This will help other students access services.
We hope you reach out for another time that works better for your schedule.
To cancel:
- Log into your UD Health Portal and click the Appointment section on the left side of the page.
- Find the appointment you wish to cancel and choose "Cancel this appointment."
- OR call the number related to your appointment type.
- Mental health services: 302-831-2141
- Routine medical services: 302-831-2226
- Health promotion programs: 302-831-3457
- Room reservations: 302-831-0157