Conflict Resolution
Conflict Resolution
Community Standards & Conflict Resolution (CSCR) can assist students who are experiencing conflict with other students. These conflicts would not, in most instances, involve a violation of University policy (violations would be resolved through the formal conduct process). The alternative resolution processes listed below are appropriate for conflicts interfering, in some way, with a student’s wellbeing and overall success. By working with CSCR, the student can remove or lessen the stress associated with the conflict and be better connected with the University community and their primary role as a student.
For more information, to discuss options in more detail or to schedule a meeting, contact CSCR.
Conflict Resolution Types
Definition
One-on-one sessions aimed at helping students understand their conflict and explore management strategies.
One student, one CSCR staff member
Process
Discussion of conflict management styles, review of past attempts to resolve the issue and brainstorm potential solutions. Students leave with a plan for addressing their conflict with additional follow up available as needed.
Ideal Student
Student who is willing to engage in self-reflection, open to goal-setting and seeking independent resolutions.
Definition
A structured conversation facilitated by a CSCR staff member, focusing on understanding different perspectives. The facilitator focuses on multipartial mediation.
2–4 students, 1–2 CSCR facilitators
Process
The facilitator sets ground rules for respectful communication. Facilitated dialogue ensure each participant has a chance to share their views without interruption. Together the parties explore common ground and potential agreements.
Ideal Student
Students committed to preparation and active listening, aiming for a collaborative resolution.
Definition
A process in which a trained mediator assists students in communicating and negotiating to resolve their disputes. The goal is to encourage cooperative dialogue and find mutually acceptable solutions.
Two students, 1–2 CSCR mediators
Process
Participants meet in a structured environment where the mediator facilitates discussion. Each student shares their viewpoint while the other listens without interruption. The mediator clarifies key issues and encourages participants to express their feelings and needs, fostering understanding and empathy. Together, they generate potential solutions that includes specific action steps and follow-up plans. The agreement is documented in the students' own words and shared with them, with the option to revisit mediation in the future if needed.
Ideal Student
Students who are open to constructive dialogue, committed to finding common ground, and willing to collaborate on resolving their conflict.
Definition
A community-building approach that fosters open dialogue among participants to address issues collaboratively and strengthen relationships. Circles can strengthens community ties, encourages empathy, and develop collective solutions.
Any number of students, 1–3 CSCR facilitators
Process
Participants gather in a circle, often using a talking piece to ensure everyone has a voice. The facilitators establish ground rules for respectful communication. Facilitators encourage discussions allowing participants to share their feelings and perspectives, identify shared values and brainstorm collective solutions to restore harmony, problem solve, build community, etc.
Ideal Student
Students who are willing to engage in open dialogue, listen actively, and work together towards a common understanding and resolution.
Definition
A voluntary meeting, usually conducted as part of the conduct process due to a policy violation, which allows those who caused and experienced harm to discuss the incident and its impact. Participants collaboratively create an outcomes plan aimed at repairing harm and restoring relationships.
2–4 students, 1–2 CSCR facilitators
Process
Following a case intake meeting and the student's acceptance of responsibility, the student who caused harm and the harmed party engage in prep meetings to establish guidelines, learn about the restorative questions, and discuss desired outcomes. During the actual conference, all parties share their experiences and feelings, and mutually agreed-upon outcomes are determined at the end.
Ideal Student
Students willing to acknowledge their role in the conflict and interested in reaching mutual agreements.
Community Standards & Conflict Resolution is part of the Division of Student Life, which advances equity and inclusion, deepens student learning and drives holistic development through education, experiences and communities.