Learning and Development

Human Resources

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Whether you're seeking to deepen your expertise and effectiveness or harness your leadership skills, we offer unparalleled professional development opportunities so that you can develop your inner champion while continuing to build your career.

Learning formats include single-and multi-session and consist of instructor-led sessions, facilitated sessions, recordings, workshop design and other online learning opportunities.

Our goal is to help you learn and practice new skills and competencies, problem-solve, build your network, and ultimately, to grow and develop at UD.

MCE 2.0 Management Certificate of Excellence

Revamped content for UD's Management Certificate Program.

Registration

Human Resources Management Certificate of Excellence 2.0 Program is a comprehensive development course designed for both new and existing managers to enhance their leadership skills and drive greater organizational success. The program has been recently updated and includes the most current management insights, equipping participants with the tools and knowledge needed to lead effectively in today’s fast-paced business environment.

The program is required for staff who have recently transitioned into a management role, whether through a new hire or a promotion.

The design features a combination of instructor-led modules and self-paced learning, offering a flexible and comprehensive learning experience. The program culminates in a skill practice session, where participants can apply their newly acquired knowledge in real-world scenarios, reinforcing their learning and enhancing their leadership capabilities.

Learn More

Key skillsets and management concepts covered include:

· Productive Leadership

· UD Policies and Procedures

· Performance Management

· Wellbeing and Psychological Safety

· Coaching and Facilitating

· Delegating and Accountability

· Motivating Others

· Effective Communication

· Utilizing AI as a Manager

Upon completion, participants will earn a certificate that recognizes their mastery of core management principles and their readiness to lead with excellence. Registration.

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Administrative Assistant Certificate of Excellence: This program includes best practices in office management, customer service skills and a reference of resources for operational contacts and additional training.
Management Certificate of Excellence: Participants will learn strategies to accelerate their transition into their role as manager with an overview of topics like performance management, HR policies and practices, delegation and team development.
UD Financials: Gain a high level understanding of the University’s funding sources and expenditures, annual budget process, financial departments and systems including UDataGlance. Participants will also get hands-on experience learning how to use Excel Pivot Tables to analyze and summarize financial transactions.
JED-I Master Training: Become a JED-I Master of the crucial JED Web Form that is used for many employee personnel actions including hiring non-benefited employees, updating employee pay, transfers, promotion, demotions and employee offboarding. Successful completion of this training earns new users permission to initiate JED Web Forms.

Explore our certificate programs

Customized workshops- to meet your team’s specific skill building needs.
Critical Conversations- get the results you need by learning to engage in effective dialogue even with opposing opinions, strong emotions and high stakes.
Communication Skills for Excellent Customer Service- using your team’s experiences as case studies, apply a set of skills to enable them to provide a positive customer experience.
Mental Health Awareness
Psychological Safety
Self-Care, Resilience and Burnout
Customer Service
Leading and Embracing Change

Request a team workshop

LinkedIn Learning Campaigns are monthly themed learning challenges using curated LinkedIn Learning videos; these are great for individual learning and building team capacity and cohesion.

LinkedIn Learning Campaigns

Certificates of Excellence

Administrative Assistant Certificate of Excellence: This program includes best practices in office management, customer service skills and a reference of resources for operational contacts and additional training.
Management Certificate of Excellence: Participants will learn strategies to accelerate their transition into their role as manager with an overview of topics like performance management, HR policies and practices, delegation and team development.
UD Financials: Gain a high level understanding of the University’s funding sources and expenditures, annual budget process, financial departments and systems including UDataGlance. Participants will also get hands-on experience learning how to use Excel Pivot Tables to analyze and summarize financial transactions.
JED-I Master Training: Become a JED-I Master of the crucial JED Web Form that is used for many employee personnel actions including hiring non-benefited employees, updating employee pay, transfers, promotion, demotions and employee offboarding. Successful completion of this training earns new users permission to initiate JED Web Forms.

Explore our certificate programs

Learning for Teams

Customized workshops- to meet your team’s specific skill building needs.
Critical Conversations- get the results you need by learning to engage in effective dialogue even with opposing opinions, strong emotions and high stakes.
Communication Skills for Excellent Customer Service- using your team’s experiences as case studies, apply a set of skills to enable them to provide a positive customer experience.
Mental Health Awareness
Psychological Safety
Self-Care, Resilience and Burnout
Customer Service
Leading and Embracing Change

Request a team workshop

Learning Campaigns

LinkedIn Learning Campaigns are monthly themed learning challenges using curated LinkedIn Learning videos; these are great for individual learning and building team capacity and cohesion.

LinkedIn Learning Campaigns

Monthly Manager Meetups

Twice each month, we invite managers from throughout the University to join us for an hour-long virtual experience. These sessions are thoughtfully curated to provide:

Skill Building: Each month, we focus on a different topic essential for effective management. From leadership techniques to conflict resolution, and from strategic planning to team motivation, we cover a wide range of subjects. Facilitators and seasoned professionals will lead these sessions, ensuring you gain practical insights and actionable strategies.
Networking Opportunities: Building a strong professional network is crucial for any manager. Our meetups offer a unique platform for you to connect with fellow managers, share experiences, and learn from each other. Through interactive discussions and collaborative activities, you'll establish valuable connections that can support your career growth.

Register now to secure your spot in our upcoming meetup! Don’t miss out on the opportunity to elevate your management game and build lasting professional relationships.

Follow us on Working at UD for various employee updates as well as upcoming learning sessions, featured programs, and more.

Engaging Content: Each session is designed to be engaging, informative, and interactive. We believe in learning by doing, so be prepared for hands-on activities, group discussions, and real-world case studies. Each month's topic will provide a focused and in-depth exploration of key management skills

Expert Insights: Gain insights from subject matter experts and thought leaders who bring a wealth of knowledge and experience. Facilitator will guide you through specific tools and techniques needed to navigate the challenges of modern management.

Convenient Virtual Format: Participate from the comfort of your home or office. Our virtual format ensures you can join regardless of your location, making it easy to fit these valuable sessions into your busy schedule.

Each month, we delve into a specific theme relevant to modern management. Here are a few examples of what you can look forward to:

February: Leading Through Change – Overcoming Resistance and Inspiring Commitment (Feb. 19 and 26)

March: Giving and Receiving Feedback (Mar. 18 and 27)

April: Employee Engagement and Recognition (Apr. 15 and 30)

May: Communication Styles

June: Setting Goals

Our Monthly Manager Meetups are ideal for:

New Managers: Those who are new to management and looking to build a strong foundation of essential skills.

Experienced Managers: Seasoned managers who want to stay updated on the latest trends, techniques, and best practices.

Aspiring Managers: Professionals who aspire to transition into managerial roles and want to prepare themselves for future opportunities

About the Program

Twice each month, we invite managers from throughout the University to join us for an hour-long virtual experience. These sessions are thoughtfully curated to provide:

Skill Building: Each month, we focus on a different topic essential for effective management. From leadership techniques to conflict resolution, and from strategic planning to team motivation, we cover a wide range of subjects. Facilitators and seasoned professionals will lead these sessions, ensuring you gain practical insights and actionable strategies.
Networking Opportunities: Building a strong professional network is crucial for any manager. Our meetups offer a unique platform for you to connect with fellow managers, share experiences, and learn from each other. Through interactive discussions and collaborative activities, you'll establish valuable connections that can support your career growth.

Register now to secure your spot in our upcoming meetup! Don’t miss out on the opportunity to elevate your management game and build lasting professional relationships.

Follow us on Working at UD for various employee updates as well as upcoming learning sessions, featured programs, and more.

What to Expect

Monthly Topics

Each month, we delve into a specific theme relevant to modern management. Here are a few examples of what you can look forward to:

February: Leading Through Change – Overcoming Resistance and Inspiring Commitment (Feb. 19 and 26)

March: Giving and Receiving Feedback (Mar. 18 and 27)

April: Employee Engagement and Recognition (Apr. 15 and 30)

May: Communication Styles

June: Setting Goals

Who Should Attend

Our Monthly Manager Meetups are ideal for:

New Managers: Those who are new to management and looking to build a strong foundation of essential skills.

Experienced Managers: Seasoned managers who want to stay updated on the latest trends, techniques, and best practices.

Aspiring Managers: Professionals who aspire to transition into managerial roles and want to prepare themselves for future opportunities

Resources

LinkedIn Learning

Learn any time, any place, with courses, webinars and podcasts on a wide range of technical, business, software and creative topics.

HR Resources

The source for online training and resources, which houses UD-specific training for employees responsible for conducting HR activities.

“I like being in class with other UD employees; it provides a good perspective on your own work issues when you share ideas, experiences and can relate to others.”

“Hearing from our peers and teaching via group experiences about handling conflict is very useful. Another solid workshop. Thank you.”

“I was able to use all the information in my current role. It was good to speak with other employees that have many years of management experience.”

Learn and Grow

Connect

550 S. College Ave., Suite 201, Newark, DE 19713 hrhelp@udel.edu Phone 302-831-2171