A Resource Guide for the English Language Institute
Learning at the ELI
The University of Delaware's English Language Institute (ELI) offers learning services designed to support academic success and personal growth. Whether you need help improving your English skills or navigating student life, our resources are here to assist you. Services include an online front desk for quick assistance, a dedicated tutoring center, the Listening Lab for enhancing comprehension skills, and knowledgeable advisors ready to guide you on academic and student life matters.
Our services ensure that every student has the tools and support needed to thrive during their time with the ELI.
Questions?
If you have any general questions or cannot connect with your teacher or advisor, please contact the front desk. You can call +1-302-831-2674 or email us at ud-eli@udel.edu.
Schedule
Monday – Thursday | 8 a.m. – 4 p.m
The front desk personnel will do their best to redirect you to the appropriate person.
Report a Problem or Concern
We are here to help students as well as teach them English. Students are welcome to speak to any ELI staff or teacher about a problem or concern. Students who wish to submit a formal complaint may use the form linked below. The name and contact information is optional for those who wish to remain anonymous.
Tutoring Center
Schedule
Monday – Thursday, 1 p.m. – 5 p.m. (Eastern time)
Tutoring Center Manager
Ken Hyde: kenny@udel.edu | Zoom Meeting Room
How tutoring works
The ELI is one of the only programs in the United States to offer personal one-on-one tutoring with trained tutors in its regular “full program” at no extra charge. Tutoring is not graded. Attendance is recorded when you visit a tutor. If you are part of a special program that tracks tutoring attendance, your advisor will be able to check your attendance.
Activities
For tutoring to work well, you must be prepared. Bring questions and problems to each tutoring session, and your tutor will work hard to help you. You should bring your textbooks, TOEFL workbooks or other materials that can help you with your English. The Tutoring Center also recommends that you keep a notebook with you and write down questions about English and American culture during the week.
You and your tutor can work together on an instructional plan to improve your language skills. Activities might include:
- Assistance with writing assignments
- Questions about American culture and history
- Practice with conversation skills, pronunciation, grammar, and reading and listening comprehension
- TOEFL practice
- Word games
About our tutors
Our tutors come from many different backgrounds. What they all have in common is a strong English ability, a commitment to helping their students, and an interest in sharing knowledge. You can find tutors who can help you with learning about American history and society, improving your business, legal, or academic English vocabulary, understanding American pop culture and cultural references. In addition, we have some tutors with special backgrounds such as chemistry, veterinary medicine, electrical engineering, linguistics, literature, art, culinary studies, anthropology, education and more.
Listening Laboratory
Available for students in levels 1 to 4, this online learning resource helps students improve their English listening skills by using games, videos, practice quizzes and other activities.
Students in the lab can practice a variety of skills, such as:
- Understanding main ideas
- Listening for vowel and consonant sounds
- Understanding native speaker pronunciation and more
Look for Listening Lab lessons for your level in Canvas.
General Advising
Advisor
Robbie Bushong: rbushong@udel.edu | Zoom Meeting Room
General advising hours are for students in the following programs:
- Intensive English (IEP)
- Accelerated University English Program (AUEP)
- All other non-Graduate CAP students.
The advisor can help you with general questions, course selection, academic issues, and choosing and applying to a university.
ELI Services and Student Life
Connect with us! It is important to stay connected to others every day.
Emergency Phone Number
+1-302-521-0527
- If you have any emergency ELI or UD questions, you can call or text our ELI emergency number.
- Our ELI Student Life Coordinator, Elizabeth O’Connor, has the phone all day and night. Please leave a message and say your full name if she cannot answer.
- You can also email our ELI team (ud-eli@udel.edu) with any questions or concerns.
Upcoming Events
Help with Zoom
For troubleshooting help with Zoom, please view this Remote Classroom Support document. For translations of this document, please email eli-ormc@udel.edu.
