Outcomes Report: Delaware Transportation Needs Assessment Survey

PROJECT SYNOPSIS

This report details the results of the Transportation Needs Assessment Survey administered in 2018 by the Biden School of Public Policy and Administration's Institute for Public Administration (IPA) at the University of Delaware, on behalf of the Delaware Transit Corporation (DTC). The survey was designed to obtain input and data used in identifying public transit and human services transportation barriers, challenges, and gaps in Delaware. Information gathered from the survey responses will be used to develop the 2019 update of the Coordinated Public Transit–Human Services Transportation Plan for Delaware (i.e., coordinated plan). 

The survey was designed as part of a public outreach and engagement initiative, Mobility in Motion, launched in collaboration with DTC. This report explains the methodology used to develop the Transportation Needs Assessment Survey, and includes a summary and analysis of survey responses and conclusions. The survey instrument was prepared using Qualtrics, an online survey platform. A Mobility in Motion webpage (www.MobilityDE.org) provided English and Spanish versions of the survey. As part of the December 2017 Public Outreach and Engagement Plan to Develop a Coordinated Public Transit–Human-Services Transportation Plan for Delaware, both high-touch (in-person) and high-tech (web-based/electronic) interactions were used to reach Delaware residents and transportation-disadvantaged populations. 

The survey was open between May 1–October 9, 2018, and the English version generated 765 responses. Despite attempts to conduct targeted outreach, there were no recorded responses to the Spanish version. The report provides a summary and analysis of survey responses, which are categorized among six areas.